How to read a privacy statement

A website’s privacy policy tells you how the site collects your information and how it is used, shared and protected. When reading a privacy policy, there are questions you should think about:

What information is the company collecting about me?
Is the information necessary for the online activity I am engaging in?
How is information collected about me?
How does the site use personal information once it is collected?
Do I have a choice about the way information about me is used or shared? How can I make that choice?
Is there a place where I can ask questions about my privacy and the use of my information?

This policy covers customer information we collect in Canada through our website

What is Our Pledge of Accountability?

iLevel Ergonomics expects our associates and business partners to manage your personal information properly and maintain your trust. We have designated associates who are accountable for compliance with this privacy policy.

iLevel Ergonomics Spinal Brace Manufacturing Canada Privacy Notice
Last Updated: 10/10/2018

This privacy notice discloses the privacy practices for
This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
iLevel Ergonomics is the sole owner of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. iLevel Ergonomics will not sell or rent this information to anyone.
iLevel Ergonomics will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 902 31 777 01 or via email at

iLevel Ergonomics request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

How Does iLevel Ergonomics Protect the Privacy of Minors Online?
Our websites and mobile services are intended for a mature professional audience and are not directed to children.

We recognize the importance of protecting the online privacy of minor children. In order to protect the privacy of minor’s, iLevel Ergonomics website does not collect information from minors under the age of 19 as permitted by provincial law. Please Contact Us if you believe we may have collected information from your child through our website and we will work to delete it.

This policy applies to customer personal information iLevel Ergonomics collects in Canada and the United States. iLevel Ergonomics maintains separate privacy policies applicable to its international operations.

How Will I Know if this Policy Changes?
Please check our Privacy Policy periodically for changes. iLevel Ergonomics will provide additional notice of significant updates. We will post the date our Policy was last updated at the top of the Privacy Policy.

Contact our Customer Support Team or write the iLevel Ergonomics Privacy Office with any questions or comments about this Policy or about how we handle your personal information.

Online shopping safety tips
Online shopping is fast and easy, but it’s still “buyer beware.” Providing your information online can be as safe as providing it to a store you visit in-person, as long as you follow a few simple rules:

Make sure your computer’s security software is up-to-date
Make sure the site uses a secure check-out – look for https in the url or for other security indicators
Purchase using your credit card
If it sounds too good to be true, it probably is another wearable cell phone holder or a scam.
Understand how the site will use your data and the choices that are available to you regarding its use by reading the site’s privacy statement